Refund policy

We offer a 30-day return period. You have 30 days after receiving your item to request a return.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. Please keep your receipt or other proof of purchase. For hygiene reasons, used drinkware and foodware cannot be returned for a change of mind. This does not affect your rights if an item is defective or not as described.

Start a return

Email yawbay2022@outlook.com with your order number, the item you want to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, include clear photos of the product and packaging.

If your return is approved, we will provide the correct return address and return instructions by email. Do not send a return to a business or warehouse address without authorization. Items sent back without an approved return request might not be accepted.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping unless otherwise required by law. Original shipping charges are non-refundable. If the item is damaged, defective, or incorrect, we will review the issue and provide an appropriate solution, which may include replacement, refund, or return instructions at our cost.

Exceptions

Gift cards, personalized products, and items clearly marked as final sale cannot be returned, except where required by law. Contact us if you are unsure whether your item is eligible.

Exchanges

The quickest way to receive a different item is to request a return and, after the return is accepted, place a new order.

European Union cancellation right

If an order is shipped into the European Union, you may have a 14-day right to cancel or return the order under applicable law. The item must be in the same condition in which it was received and include its original packaging and proof of purchase, subject to any legal exceptions.

Refunds

We will notify you after we receive and inspect the return. If approved, the refund will be sent to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact yawbay2022@outlook.com.